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Get the Scoop: Frequently Asked Questions (FAQ)
We aim to have in-house items produced within 10 days, barring any backorder of supplies or unforeseen circumstances. If your order includes items from a flash sale, it may take a bit longer. Pre-order items usually ship within 2-3 weeks. Standard shipping time is 3 business days, and we always provide tracking numbers for your convenience.
What if I haven't received my shipment?
If you haven't received your tracking number within 2 weeks or if your tracking hasn't updated within 24-48 business hours, please contact us using our contact page. We'll be happy to assist you and provide any necessary information.
What if I ordered the wrong thing?
If you realize you've ordered the incorrect item (size, color, design, etc.), please contact us as soon as possible. We'll do our best to accommodate your change. However, please note that our quick production process means that your order may already be in progress within 24 hours. If you notice the error after receiving your items, please contact us, and we'll work together to find a solution.
What if I just received my order and it isn't quite right?
If you've received your purchase, and it's not what you expected or there's an issue with the items, please use our contact page to reach out to us. We'll do our best to rectify the situation promptly.