FAQS

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Get the Scoop: Frequently Asked Questions (FAQ)

Order-related FAQs

We aim to have in-house items produced within 10 days, barring any backorder of supplies or unforeseen circumstances. If your order includes items from a flash sale, it may take a bit longer. Pre-order items usually ship within 2-3 weeks. Standard shipping time is 3 business days, and we always provide tracking numbers for your convenience.

What if I haven't received my shipment?

If you haven't received your tracking number within 2 weeks or if your tracking hasn't updated within 24-48 business hours, please contact us using our contact page. We'll be happy to assist you and provide any necessary information.

What if I ordered the wrong thing?

If you realize you've ordered the incorrect item (size, color, design, etc.), please contact us as soon as possible. We'll do our best to accommodate your change. However, please note that our quick production process means that your order may already be in progress within 24 hours. If you notice the error after receiving your items, please contact us, and we'll work together to find a solution.

What if I just received my order and it isn't quite right?

If you've received your purchase, and it's not what you expected or there's an issue with the items, please use our contact page to reach out to us. We'll do our best to rectify the situation promptly.

Tracking & Shipment FAQs:

How can I find my tracking number?

Your tracking number will be automatically sent to you via email (and text message if you've opted for it) as soon as the shipping label is generated and printed. Please allow 24-48 business hours for the tracking number to update on your end. If you have any concerns or questions, please don't hesitate to contact us.

What if I haven't received my shipment?

If you have not received your tracking number within 2 weeks or if your tracking number hasn't updated within 24-48 business hours, please reach out to us using our contact page. We'll investigate the issue and provide assistance.

Product Satisfaction and Returns FAQs

What if I don't like my purchase?

We're confident that you'll love your purchase, but if for any reason you don't, please contact us right away. Your satisfaction is our top priority, and we'll work with you to find a solution that makes you happy. We strive to exceed your expectations and ensure you have a delightful experience with us.

Custom Orders and Wholesale FAQs:

Do you make custom shirts?

Absolutely! Custom shirts are our specialty, and we're thrilled to bring your unique vision to life. For custom orders, please use the coordinating options available on our website listings. If you have specific customization requests or need a fully custom creation, please send us a message using our Contact page. We'll respond within 24-48 business hours and work closely with you to create the perfect custom shirt.

Do you offer wholesale pricing?

Yes, indeed! If you're looking to purchase items in bulk over a 4-week time period, please reach out to us. We'll connect you to our Wholesale side of TKMLS, where you'll join a small, exclusive group of boutique owners and wholesale purchasers. You'll enjoy access to the lowest prices, frequent flash sales, and the most up-to-date design options. Simply allow us 24-48 business hours to respond using our Contact page on the website.

Have a question that isn't listed here? We're here to help!

If you have a question that hasn't been answered in our FAQs, we're just a click away. We're always happy to assist you and provide any additional information you need. Simply use our contact page to submit your question, and we'll get back to you within 24-48 business hours. Your satisfaction is important to us, and we're dedicated to ensuring a smooth and enjoyable shopping experience for you.